B2E Self-Service

Conversational AI is often thought of as a B2B or B2C technology, but the benefits of integrating the technology in B2E ways can provide major benefits to your business.

Andrei Papancea

  • B2E Self-Service
  • B2E Automation

Conversational AI is often thought of as a B2B or B2C technology, but the benefits of integrating the technology in B2E ways can provide major benefits to your business. Specifically, Conversational AI can help with a variety of your B2E use cases, from FAQs for new hires to setup guides for field experts, to session notes for healthcare workers, to scheduling updates for airline employees.

Let’s say you own a utility company and you’ve just created an environmentally friendly product that can be installed in homes to help reduce the impact of the dwelling on the environment. You’ve decided to deploy technicians to the field to install this product, and it requires a few technical aspects in order to get the product up and running. 

Sure, you could send your field technicians out with a PDF, website, or video of instructions, forcing them to go back and forth between referencing the directions and inputting information to your system to turn everything on… or you could create a B2E self-service journey that incorporates the instructions and the input into one easy to follow the journey, using voice, chat, photos, videos, and other multimodal Conversational AI technologies. 

Even when a pandemic strikes, your utility company is able to continue installing the green product in homes because of the simplified transition of your B2E workflow to B2C directions in order to guide homeowners to do the installation themselves. 

Furthermore, Conversational AI also creates value during downtime. For example, if your employees drive a lot, you could capitalize on their driving time safely by offering them a way to submit notes over the phone - saving them time and effort from typing notes in later. 

Plus, NLX’s technology works in more than 65+ different languages, empowering a more global workforce to connect to resolve inquiries efficiently and effectively. To go deeper on how this can be beneficial, these Conversational AI benefits helped Copa Airlines streamline irregular operations for their flight-bound employees in multiple languages here

The possibilities of how Conversational AI can help transform your business and help your employees are endless. And good news - it’s extremely cost-effective!  NLX’s pay-as-you-go pricing model means you only pay for what you use… which is as little as $0.20 per voice or chat conversation! 

Each of these efficiencies created by Conversational AI enables your business to operate more efficiently, creating a better work environment for your employees, while also empowering them to spend more time working on things that impact the bottom line. 

Get started today! 
To learn more about how NLX’s Conversational AI SaaS products can help you, please reach out to our sales team, or try our free demo

Andrei Papancea

Andrei is our CEO and swiss-army knife for all things natural language-related.

He built the Natural Language Understanding platform for American Express, processing millions of conversations across AmEx’s main servicing channels.

As Director of Engineering, he deployed AWS across the business units of Argo Group, a publicly traded US company, and successfully passed the implementation through a technical audit (30+ AWS accounts managed).

He teaches graduate lectures on Cloud Computing and Big Data at Columbia University.

He holds a M.S. in Computer Science from Columbia University.