We're engineering greater inclusivity by making self-service more accessible. Learn more about how!

If it walks like a duck and talks like a duck, but it's not a duck... customers might get confused.

NLX is relentlessly focused on building a world-class conversational AI platform designed for the enterprise. When incorporating LLMs into our Conversational AI, we follow a set of guidelines to help leverage the very best of the generative AI capabilities, while still maintaining enterprise standards.

NLX is innovating enterprise bot development. Less time building, more time finessing the perfect customer journey in reaction to real-time data.

Our Customer Success Team shouts out some of our "That's Cool!" moments our customers have while using the Conversations by NLX platform.

Enterprise customers who can quickly anticipate and act rapidly on emerging customer needs will develop a major competitive advantage in their respective industry. Here's how NLX is innovating to help give businesses an edge.

I am certainly not trying to detract anyone from leveraging advances in technology such as these AI models, but I am raising a flag, just like others are.

We asked ChatGPT how NLX and OpenAI's tech can work together for businesses! Here's what it answered, and here's what you need to look out for when using it in your flows.

Laura Mogenytė explores how conversational AI is transforming the customer experience in 2023 and beyond.

Our partners at Discover.bot share insights on the top Artificial intelligence trends in the Healthcare industry in 2023.

AWS re:Invent is always a good conference, but this year was outstanding! Shouting out a few of the things that made the conference extra special.

Discover.bot dives into how how harnessing the power of conversational AI can help companies more effectively develop relationships with new customers and increase capabilities to retain existing customers.

Whether it’s the leaves falling here in New York or the fact that Thanksgiving is right around the corner, November has me reflecting on all the things I’m grateful for this year. 

In honor of the upcoming spooktacular holiday, I’ve put together a list of 31 haunting facts and statistics about the customer service industry.

As CEO of a growing technology startup, my eye isn’t always super focused on the political space, but this blueprint caught my attention. Here's why.

This week, I’m flipping the script and sharing how NLX saves our clients time (effort, and money!)

Time is valuable - spend your customers' time wisely with automation.

Discover.bot shares top tips and tricks for writing engaging dialogue for your chatbot.

When something good comes from all of our hard work, we at NLX make sure to pause and celebrate the moment! Here's why.

Andrei details the importance of owning your career growth, and the benefits of engaging in thoughtful, productive 1:1s and performance reviews.

Throughout the course of the ten-week summer internship program, our interns worked on projects that aided our Marketing, Product, Engineering, and Design teams, while also learning about all facets of the NLX team from marketing to sales to product design. Before they embark on their next adventures, I’m shining a spotlight on their thoughts about their experience working at NLX.

“Multimodal Conversational AI is one of those things that when you experience it, you immediately get it,” says our Director of Marketing, Megan Swiatkowski. “But words often fail to bring the same level of understanding and excitement that a demo brings. I liken it to a rollercoaster - it’s way more fun to experience than to describe.”

As a seasoned practitioner and university educator in AI with seven years of experience in Conversational AI specifically, I want to take a moment to spotlight the innovative and practical way Conversational AI is being used, busting some AI myths along the way.

I’m thrilled to welcome six interns to NLX’s first-ever ten-week summer internship program! But these are not coffee-getting interns, no. We wanted to ensure we stuck to our people-first company culture and crafted an intern program that met our needs as much as theirs.

NLX's team of 25 speaks 15+ languages. CEO & CPO Andrei Papancea explains how it impacts our products, culture, and customers.

A teacher of artificial intelligence engineering at Columbia and NYU is adamant: Taking a human approach with your customers can set your company apart.

In an age where burnout is common, our Flexible PTO policy encourages employees to take the time they need. Here's how we're doing it.

A few years ago, CEOs were able to ignore the news cycle if the news didn’t directly relate to the business. That has changed.

How specialized, cross-functional teams can help turn business threats into opportunities.

Andrei speaks at the 2022 Project Voice Conference about what's working for NLX and where he sees the Conversational AI industry heading.

We put the customer at the center of the equation and asked ourselves what works best for them - while also ensuring we could grow a viable business for ourselves.

Not all shifts need to be monumental. After all, a one-degree change in direction can change your destination.

It’s not a milestone birthday, but damn, turning four is still really cool. Here's my reflection on four things the market tells us that we got right at NLX.