NLX powers multimodal automated conversations for Twilio users

Brands using Twilio can now craft, manage, and analyze automated multimodal conversations in Conversations by NLX. Integrate your contact center platform in minutes.

Andrei Papancea


Our list of contact center platform connections continues to grow! We are proud to announce new pre-built integrations with Twilio, Twilio Flex, Twilio Voice, and Twilio SMS. Watch the announcement video here!

The plug-and-play integrations available within the no-code Conversations by NLX platform let brands build, manage, and analyze all of their multimodal, chat, and voice customer self-service experiences and power seamless, contextual, end-to-end agent escalations (if needed).

"Both companies focus on helping brands scale engaging, personalized omnichannel customer experiences,” says NLX CEO and Chief Product Officer Andrei Papancea. “But when integrated together, brands can unlock the full power of both platforms - easy building and maintenance, better customer experiences, and more cost-effective customer self-service.” 

The integration of NLX and Twilio can also help businesses adapt to changing customer needs and market trends quickly. Businesses can easily update and modify self-service experiences to reflect the latest customer preferences they see within the Conversations by NLX analytics.

The integration with Twilio and Twilio channels only takes a few minutes to set up (watch here), but if you’d rather take a hands-off approach our team can be deployed to build and support end-to-end experiences in collaboration with you.

“Our pre-built integration with another one of the leading contact center technologies takes the heavy lifting off the engineering team and empowers business and other non-technical teams to immediately begin automating and personalizing their customer self-service experiences,” says NLX Director of Engineering, Avinab Rajbahndary. 

Plus, the new Twilio integration can be leveraged in combination with the same powerful Natural Language Understanding (NLU) engine from NLX that supports rich multimodal interactions and integrates with Generative AI models like GPT-3.

For more information about how you can get started creating the perfect automated customer experience today, please reach out to us via the contact us tab.

Andrei Papancea

Andrei is our CEO and swiss-army knife for all things natural language-related.

He built the Natural Language Understanding platform for American Express, processing millions of conversations across AmEx’s main servicing channels.

As Director of Engineering, he deployed AWS across the business units of Argo Group, a publicly traded US company, and successfully passed the implementation through a technical audit (30+ AWS accounts managed).

He teaches graduate lectures on Cloud Computing and Big Data at Columbia University.

He holds a M.S. in Computer Science from Columbia University.