Digital transformation isn’t a new concept. It needs no introduction but requires far more definition than it usually gets.
Built upon an in-depth survey of 951 senior-level travel and hospitality industry leaders in 12 markets across the world, the 2022 Digital Transformation Report — the third annual collaboration between Skift and Amazon Web Services (AWS) — explores how travel companies are taking stock of their technological systems, benchmarking best practices against their peers, and learning when to build in-house, buy off-the-shelf, and partner with specialized vendors.
NLX is featured under the sections "How to create customer value with AI-powered systems" and "Labor issues and retention" on pages 20 and 29.
To read the full, free report, click here.
Skift: The 2022 digital transformation report
The third annual collaboration between Skift and Amazon Web Services (AWS) explores how travel companies are investing in the traveler experience of the future.