NLX Presents: AI-Driven Customer Self-Service in Travel & Hospitality

Andrei Papancea of NLX, Sekhar Mallipeddi of Amazon Web Services (AWS), and Irene Pascal of Copa Airlines discuss a recent Copa Airline's case study

Andrei Papancea

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Andrei Papancea

Andrei is our CEO and swiss-army knife for all things natural language-related.

He built the Natural Language Understanding platform for American Express, processing millions of conversations across AmEx’s main servicing channels.

As Director of Engineering, he deployed AWS across the business units of Argo Group, a publicly traded US company, and successfully passed the implementation through a technical audit (30+ AWS accounts managed).

He teaches graduate lectures on Cloud Computing and Big Data at Columbia University.

He holds a M.S. in Computer Science from Columbia University.