In the near future, NLX is also planning to leverage GPT-3 capabilities to generate training data, increase conversation-build efficiency, and more. (Stay tuned!)
When will the integration be available?
NLX’s integration with OpenAI, the creators of GPT-3 and ChatGPT, respectively, is available today for “Fallback Management”. Additional capabilities will be available later in Q1 and Q2 2023. Businesses can contact our sales team today if they would like to learn more.
When should ChatGPT not be used?
Brands should be wary that ChatGPT’s answers are not curated or controlled by the brand, so it has less value in task-oriented or FAQ settings. Safeguarding against incorrect ChatGPT answers should be considered as part of the brand’s larger strategy and how it could impact the business. Furthermore, brands should consider the benefits and risks of ChatGPT being a black box solution, meaning the algorithms are not reviewable nor understandable from an information design perspective.
Want more information?
For more information about NLX’s integration with OpenAI and GPT-3 and how it can help your business, please check out our integration announcement here, and ChatGPT’s thoughts on the integration here. For any questions, please reach out to us via our contact form.