NLX joins Customer Contact Week mainstage panel

NLX® CEO and Chief Product Officer Andrei Papancea will take to the stage at 4:35 p.m. PDT Wednesday, June 22 at the Customer Contact Week conference alongside United Airlines, Amazon Web Services (AWS), U.S. Bank, and Traeger Pellet Grills.

Andrei Papancea

06/14/2022
  • Speaking
  • Customer Contact Week

NLX's CEO and Chief Product Officer Andrei Papancea will take to the stage at next week’s Customer Contact Week conference alongside United Airlines, Amazon Web Services (AWS), U.S. Bank, and Traeger Pellet Grills. The in-person panel will take place at 4:35 p.m. PT on Wednesday, June 22, 2022, at the Customer Contact Week main stage at Ceasar’s Forum in Las Vegas. The panel conversation will also be available via Livestream.

The panel discussion will cover how companies like NLX, United, U.S. Bank, and Traeger Pellet Grills are using the latest cloud services to: 

  • Improve their customer experience and contact center operations with AI and machine learning
  • Adapt to customer and market needs faster, deliver better outcomes for their business
  • Engage customers over their devices and channels of choice - mobile, web, text messaging, social media, email, phone
  • Better manage operations and their workforce, including onboarding and empowering agents

Panelists include:

  • Andrei Papancea - CEO and Chief Product Officer,  NLX
  • Rachel Walker - Director/MD Innovation & Solutions for Customer Contact Centers, United 
  • Kent Lemon - Senior Vice President of Consumer Default Operations, U.S. Bank
  • Bryan Carey - Head of Operations & Analytics, Traeger Pellet Grills

Moderated by:

  • Rebecca Jarvis - Chief Business, Technology, and Economics Correspondent, ABC News

“What better place to talk about automating and personalizing customer inquiries than at Customer Contact Week?” says Andrei. “I am excited to join this A-list group of panelists to discuss how NLX easily pairs with cloud services like Amazon Connect to elevate the customer service through automation and deliver a frictionless personalized end-to-end customer self-service experience.” 

The session will be live-streamed and available through NLX’s social platforms and on Vimeo. Follow NLX on Twitter, Facebook, and LinkedIn to watch! 

If you’re interested in meeting with our team at the event, please don’t hesitate to reply to this email or stop by the Amazon Connect booth to talk to an NLX representative. 

About NLX: NLX® strives to be the leading customer self-service automation solution. Its Conversational AI SaaS products help brands transform their customer interactions into automated, personalized self-service experiences. Customer-contact organizations use NLX’s comprehensive, no-code approach to quickly design, build, and manage all their customer conversations in one place, and benefit from NLX's cost-effective pay-as-you-go pricing model with no hidden fees or service charges. When implemented, NLX empowers a brand’s customers to resolve their own inquiries at their own pace -- with no wait time or frustration. As an AWS Advanced Technology Partner, NLX is also backed by Aquila Capital Partners, Sage Venture Partners, Flying Fish Partners, and JetBlue Technology Ventures.

  • Speaking
  • Customer Contact Week

Andrei Papancea

Andrei is our CEO and swiss-army knife for all things natural language-related.

He built the Natural Language Understanding platform for American Express, processing millions of conversations across AmEx’s main servicing channels.

As Director of Engineering, he deployed AWS across the business units of Argo Group, a publicly traded US company, and successfully passed the implementation through a technical audit (30+ AWS accounts managed).

He teaches graduate lectures on Cloud Computing and Big Data at Columbia University.

He holds a M.S. in Computer Science from Columbia University.