Announcing Voice Insights

A first-to-market, contact center monitoring and analytics product tailored to Amazon Connect

Andrei Papancea

09/03/2019
  • announcement
  • aws
  • amazon connect

NLX just released Voice Insights: a first-to-market, contact center monitoring and analytics product tailored to Amazon Connect. Using Voice Insights, Amazon Connect customers can leverage real-time data to reduce their call volumes, call handling time, and time spent on reporting and monitoring, while maintaining call quality and handling efficiency. Moreover, for the first time, Amazon Connect customers are able to understand call drivers and identify opportunities for automation.

You can subscribe to Voice Insights today through the AWS Marketplace.

  • announcement
  • aws
  • amazon connect

Andrei Papancea

Andrei is our CEO and swiss-army knife for all things natural language-related.

He built the Natural Language Understanding platform for American Express, processing millions of conversations across AmEx’s main servicing channels.

As Director of Engineering, he deployed AWS across the business units of Argo Group, a publicly traded US company, and successfully passed the implementation through a technical audit (30+ AWS accounts managed).

He teaches graduate lectures on Cloud Computing and Big Data at Columbia University.

He holds a M.S. in Computer Science from Columbia University.