NLX offered Zeel a quick automated, personalized solution for patients to schedule appointments using the Conversations by NLX platform.
Zeel’s patients can now complete their intake forms efficiently and begin their care and services, without the need to contact a customer service representative.
As COVID-19 restrictions lifted in 2022, Mon Cheri experienced a major uptick in business as orders began flooding in. The dramatic uptick in business resulted in a major uptick in customer inquiries to Mon Cheri’s call center, resulting in long hold times and customer frustration.
Mon Cheri was able to take the pressure off of its call center by transforming its customer contact into 24/7 self-service experiences with Conversations by NLX.
As a major B2C player in the online health & wellness supplement industry, TriVita was looking for ways to improve their customers' online experience - specifically in getting questions answered quickly.
NLX helped TriVita expand its service hours, reduce wait times, and improve its customer experience by building out a web chat solution, powered by Conversations by NLX. The chatbot currently handles nearly 15 use cases, including finding member ID, tracking the order status, other FAQ-style questions, etc.